Privacy Policy

At IdeaDrawn, your privacy matters to us. This policy outlines how we collect, use, share, and protect your data when you use our platform, website, applications, and related services (the "Service"). By using the Service, you agree to this policy.

This Privacy Policy applies to information we collect directly from you, automatically from your use of the Service, and from third parties that help us operate the Service. It is intended for a U.S.-based business and may be supplemented by additional notices where required by applicable law.

What Information We Collect

1. Personal Data

Information you provide, like your name, email address, username, billing details, and account details.
Data shared through forms, feedback, support requests, surveys, promotions, waitlists, or otherwise contacting our team.
User content you submit to or create through the Service, including drawings, files, comments, messages, collaborations, and other materials you choose to upload or share.

If you purchase a paid plan, subscription, or other paid feature, payment card details and transaction processing are handled by our third-party payment processor. IdeaDrawn does not store full credit card numbers, debit card numbers, CVV codes, or complete bank account details on our own systems.

2. Usage Data

Automatically collected details may include:

Your IP address.
Browser type and version.
Device details, operating system, identifiers, language settings, and diagnostic data.
Pages or screens viewed, features used, referring URLs, approximate location derived from IP address, and dates and times of access.

3. Cookies and Tracking Data

Cookies are small files stored on your device to enhance your experience. Examples of cookies and related technologies we may use include:

Session Cookies to keep you logged in.
Preference Cookies to save settings.
Analytics Cookies to understand platform usage and improve the Service.
Security Cookies or similar tools to help detect abuse, fraud, and unauthorized access.

4. Information from Third Parties

Information from payment processors, authentication providers, analytics providers, and customer support tools.
Information from social media platforms or third-party integrations if you choose to connect them to the Service.

How We Use Your Data

We collect and use your data to:

Provide, operate, maintain, personalize, and improve the Service.
Create and manage accounts, authenticate users, process transactions, and provide requested features.
Notify you about updates, new features, service-related notices, security alerts, and important changes.
Improve functionality through analytics, product development, testing, research, and feedback.
Send promotional materials, which you can opt out of anytime.
Provide customer support and respond to inquiries.
Monitor, investigate, prevent, and address fraud, abuse, security incidents, and violations of our terms or policies.
Comply with legal obligations and protect the rights, safety, and property of IdeaDrawn, our users, and others.

Where required by law, we rely on appropriate legal bases for processing personal information, such as your consent, performance of a contract, our legitimate business interests, or compliance with legal obligations.

Public & Shared Content

Some features of the Service may allow you to share drawings, files, comments, messages, boards, collaborations, profile information, or other user content with other people, teams, communities, or through shareable links. Content you intentionally make public or share with collaborators may be visible to those users and may be copied, saved, downloaded, screenshotted, or reshared by people who have access to it.

Please avoid including sensitive personal information in public or shared content unless you are comfortable with others seeing it. You are responsible for the information you choose to publish, upload, or share through the Service.

Sensitive Information

Please do not upload, publish, or share sensitive personal information through the Service unless it is necessary for your use of the platform. Depending on how you use IdeaDrawn, sensitive information may include government identifiers, financial information, health information, precise location information, or other highly private data.

If you choose to include sensitive information in drawings, files, comments, messages, collaborations, or shared boards, that information may be processed as part of providing the Service and may be visible to people you choose to share with.

User Content & AI Training

Your private drawings, files, comments, messages, and collaboration content remain your content. We do not use your private user content to train third-party AI models without your permission.

We also do not allow service providers to use your private user content for their own independent AI model training. If IdeaDrawn offers optional AI-powered features in the future, we will describe how those features use your content and provide choices where required by applicable law.

We only share your information when necessary, including:

Service Providers: We work with trusted partners to help us run our service. This includes hosting, cloud storage, analytics, payment processing, customer support, communications, security, authentication, and infrastructure providers. We only share the information they need to perform services on our behalf.
Legal Obligations: In rare cases, we may be required by law to share your information. This could include responding to lawful requests, court orders, subpoenas, or government investigations.
Protection of Rights: We may disclose information where we believe it is necessary to protect the rights, property, or safety of IdeaDrawn, our users, or others, including to detect or prevent fraud or security issues.
Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your data may be transferred as part of that transaction.
With Your Direction: We may share information when you instruct us to do so, such as when you collaborate with other users or connect third-party integrations.

We never sell your personal information to third parties.

Third-Party Services & Links

The Service may contain links to third-party websites, plug-ins, integrations, or services that are not controlled by IdeaDrawn. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Access, Update, or Delete: View, change, or request deletion of personal data through account settings or by contacting us.
Correct Information: Fix inaccurate or incomplete data.
Object to Data: Ask us to stop processing your data in specific situations.
Restrict: Ask us to limit how we use your data.
Get Your Data: Request your data in a structured, machine-readable format, where applicable.
Withdraw Consent: Revoke consent for data processing at any time where consent is the basis for processing.
Marketing Choices: Opt out of promotional emails by using the unsubscribe link in the email or by going to user settings and unchecking the "Marketing Emails" button.

We may verify your identity before handling requests. Authorized agents may submit requests on your behalf where permitted by law. You can also file a complaint with your local data protection authority where applicable.

Account Deletion

You may request deletion of your account and associated personal information by contacting us at [email protected] with the subject line “Account Deletion Request.” We may retain certain information where necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce our terms, maintain security, or complete legitimate business records.

U.S. State Privacy Rights

Depending on your state of residence and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain uses of personal information such as targeted advertising, sales, or profiling where applicable.

To exercise a privacy right, contact us at [email protected] with the subject line “Privacy Request.” We may need to verify your identity before completing your request.

California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable exceptions. Depending on how IdeaDrawn operates and the thresholds that apply under California law, these rights may include the right to know, access, correct, delete, and request portability of certain personal information, as well as the right to opt out of certain sales or sharing, limit certain uses of sensitive personal information where applicable, and not receive discriminatory treatment for exercising applicable privacy rights.

In the preceding 12 months, we may have collected categories of personal information such as identifiers, billing and transaction-related information, internet or other electronic network activity information, user-generated content and communications, and inferences used to improve and personalize the Service. We may collect this information directly from you, automatically through your use of the Service, and from third parties such as payment processors, authentication providers, analytics providers, support providers, integration partners, and social media platforms you choose to connect.

We may disclose relevant categories of personal information to service providers and other parties as reasonably necessary to operate the Service, protect users, and comply with law. We do not sell personal information for money, and we do not knowingly share personal information for cross-context behavioral advertising as defined under California law. To submit a privacy request, contact us at [email protected] with the subject line “Privacy Request.” We may need to verify your identity before completing your request, and where required by law, we will process qualifying opt-out preference signals such as Global Privacy Control.

Our Policy on CalOPPA & Do Not Track

Some web browsers offer a "Do Not Track" ("DNT") setting. Because there is no consistent industry standard for recognizing or honoring DNT signals, our Service may not respond to them. We may, however, recognize legally required browser-based opt-out signals, such as Global Privacy Control, where applicable. We also disclose that third parties, such as analytics, hosting, and security providers, may collect information about your online activities over time and across different websites or services when they provide services to us.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember user preferences and account settings, keep users signed in, analyze how users interact with the platform, measure performance, and help ensure security and prevent fraud.

Depending on how the Service is configured, these technologies may include cookies, local storage, pixels, SDKs, tags, scripts, or similar tools provided by us or our service providers. You can control cookie settings through your web browser. However, disabling cookies may affect the functionality of some features.

Data Retention

We retain your data only as long as necessary to provide the Service, comply with legal obligations, maintain business and tax records, resolve disputes, and enforce our terms. Retention periods may vary based on the type of data, the nature of your relationship with us, and applicable legal requirements. Once data is no longer needed, we take reasonable steps to securely delete, de-identify, or anonymize it.

International Data Transfers

IdeaDrawn is a U.S.-based business, and your information may be processed, stored, and accessed in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws of your jurisdiction.

International Notice for EU, Canada, and Mexico Users

If you are located in the European Union, Canada, or Mexico, you may have additional privacy rights under applicable local law. Depending on where you live and subject to legal exceptions, these rights may include the right to access, correct, delete, or request a copy of certain personal information, object to or restrict certain processing, withdraw consent where processing is based on consent, or submit a complaint to a relevant data protection authority.

By using the Service, you understand that your information may be processed in the United States and other countries where we or our service providers operate. Where required by applicable law, we will take appropriate steps to protect personal information transferred across borders.

How We Protect Your Data

We prioritize the security of your data. To this end, we employ a variety of security measures, such as:

Encryption: We protect your sensitive information by encrypting it, making it much harder for unauthorized individuals to access.
Access Controls: We limit who can see and change your information. Only trusted people with special permission can access it.
Staying Updated: We keep our systems and software up to date with the latest security patches to protect against known vulnerabilities.

If we become aware of a security incident affecting your personal information, we will take appropriate steps to investigate, respond, and notify affected users or regulators where required by law.

Children's Online Privacy Protection Act (COPPA)

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us so we can review and delete the information where required.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] so we can help review the request.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Significant updates may also be communicated via email or through the Service.

Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or believe your information has been handled improperly, please contact us at [email protected] .